> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://notegpt.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Is the tool not working as expected?

To help us identify the root cause and provide a solution quickly, please provide the following details:
1. **The Page URL:** Where did the issue occur?
2. **Account Details:** Your account email and payment email(if applicable).
3. **Screenshot:** A clear capture of the error page or unexpected result.
4. **Shared Link:** If the generated content has a "Share" button, please click it and send us the link.
5. **Input & Settings:** The specific content you entered (text, link, or file) and the settings you selected.
Providing this information allows us to understand your situation in one go. Please be as detailed as possible so we can provide a rapid response!