Q: I need refund

If you need a refund, please send email to&#32;<a href="support@notegpt.io">support@notegpt.io</a>&#32;with the information below: <ol> <li>Payment email </li> <li>Reason for refund </li> <li>Receipt We will process it as soon as possible. </li> </ol> For a better product experience, if you have any questions or suggestions, please let us know! You can also join our <a href="https://discord.gg/DKAtBNMt">discord</a> server to contact us. Your feedback is very important!

Q: Is this free?

Each account has 15 free quotas per month.&#32; You can check the remaining quotas in the "<a href="https://notegpt.io/workspace/subscriptions">Subscription</a>" menu of the workspace. In addition, you can also <a href="https://notegpt.io/pricing">upgrade your subscription plan</a> to unlock more features and benefits. Please note that different features consume varying amounts of Quota. You can check the "<a href="https://notegpt.io/quota-usage-policies">Quota Usage Policies</a>" for more details.

Question 1

Feature Overview

Accepted Answer

| Welcome to NoteGPT — Your All-in-One AI Learning Assistant! | Easily convert YouTube videos, audio, PDFs, documents, and text into structured notes and podcast-ready audio with just one click. | Need help with essay writing, story creation, or solving homework problems? NoteGPT has you covered.

AI Transcript, Summary, Notes & Chat for Deeper Insight

YouTube video Upload local videos or paste online links to transcribe with timestamps, summarize in bulk, translate in multiple languages, and download or share your results. You can also add the Chrome Extension for convenient access.
Audio Supports batch transcription, speaker identification, multi-language translation, and text downloads.
PDF
PPT
Image
Word
Text
Book

AI Creation

PPT, Slide, Presentation Supports text input, file uploads, or link-based content to generate PPTs with multiple templates to choose from.
PDF to Video Just upload the

Question 2

How do I delete my account?

Accepted Answer

If you need to delete your account, please follow the steps below:

Click your account name in the upper right corner of the Privacy page, find "My Account" and click to enter
On your account details page, you can find the "Delete Account" option, click "Apply" on the right side to delete your account.

Please note that once you choose to delete your account, it will be deemed that you automatically give up all rights and interests of the current account.

Delete Account

Question 3

I need refund

Accepted Answer

If you need a refund, please send email to support@notegpt.io with the information below:

Payment email
Reason for refund
Receipt We will process it as soon as possible.

For a better product experience, if you have any questions or suggestions, please let us know! You can also join our discord server to contact us. Your feedback is very important!

Question 4

How do I cancel the subscription?

Accepted Answer

Cancel the annual plan: Since the annual plan does not renew automatically, you do not need to cancel manually.
Cancel the monthly plan: You can cancel the subscription on the page "My Subscriptions".
You can check our Subscription Policies for more details.

For a better product experience, if you have any questions or suggestions, please let us know! You can also join our discord server to contact us. Your feedback is very important!

Question 5

I paid for a subscription but it's still telling me to upgrade.

Accepted Answer

If you’ve just subscribed, please note that your plan may take up to 15 minutes to become active. Kindly try again shortly.

If the issue still isn’t resolved, please help us investigate further by providing the following details:

Which page or feature were you using when the issue occurred?
Did you see any error messages?
Could you share a screenshot or screen recording?
Please also let us know the email you used for payment and your NoteGPT login email.

Thank you for your feedback — we’re here to help!

Question 6

Is this free?

Accepted Answer

Each account has 15 free quotas per month.

You can check the remaining quotas in the "Subscription" menu of the workspace.

In addition, you can also upgrade your subscription plan to unlock more features and benefits.

Please note that different features consume varying amounts of Quota. You can check the "Quota Usage Policies" for more details.

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